F.A.Q

1.Can i get samples

Yes, it’s our pleasure to provide samples to you for testing. We usually provide exiting model samples for free. If you want to get customized samples, we will charge a little. However, samples charge will be refunded when you place order.

2.How long is the sample lead time?

For existing model samples, it takes 2-3 working days. If you want samples with your own designs, it takes 5-7 days or even longer. Let’s discuss case by case.

3.What colors are available for coating or painting?

Any colors with Pantone code. We have rich experience in matching colors with Pantone Matching System, so you can just tell us the Pantone color code you want and then we handle the others. If you have no idea on Pantone code, we will recommend some popular colors to you.

4.How to order custom color water bottles?

Since many new customers come to ask this question every week, we have written an article to answer this question. Please refer to the link below: Guide to Purchase Custom Color Water Bottles

5.How are is the production lead time?

Normally it takes 4 weeks

6.What information do you need if i want to order models with our own design

Tell us you requirement or provide your design in JPG, doc, AI, cdr or PDF format. Our in house designer will work out 3D drawing for your final approval/confirmation. Or just send us the product URL from Amazon or your potential competitor’s website and your idea, we will handle all other jobs.

7. How can i get samples in order to make reviews on Blog/YuTube/facebook?

If you would like to get samples from us in order to make reviews, please contact our Sales ；sales@mugwell.com

8.Which certificates does MUGWELL has?

FDA, Prop65/CA65, LFGB, REACH.

9.What's your payment term?

T/T 30% deposit after order signed and 70% against copy of B/L.
L/C at sight is acceptable too.

10.Can i pay via Paypal or wester union when order amount is small?

Yes, you can make payment via Paypal or wester union for small orders. We do have Paypal account.

11.How can i purchase MUGWELL products with private label?

It’s very easy to purchase our products with your private label/logo. Send an email to sales@mugwell.com Our experienced Sales Manager will provide complete service and guide you.

12.How can i become MUGWELL global partner?

Please contact us through our official email or phone number so you can receive further information on how to become MUGWELL Global Partner.

13.Can MUGWELL's drinkware be customized as business or corporate gifts?

Yes, sure.  MUGWELL drinkware customized with your logo and brand colors are great gifts for office employees, students, event attendees and clients, and make your business top-of-mind. They are an impressive addition to gift baskets.